Frequently Asked Questions
What are your hours of operation?
Our standard hours are Monday-Saturday 10-6 and Sunday 11-6; however, there are dates these times may vary so please view our full calendar HERE.
What if the park has to close due to inclement weather?
When you purchase a single day ticket online or at the park and the park is closed for more than one consecutive hour due to severe weather, you may pick up a rain ticket for free. You must have your original receipt and bring it with you to customer service. Tickets will only be given out to guests that are present and only during the time the park is closed. When guests are allowed back on attractions and in the water, rain check tickets will no longer be issued. You may not bring your receipt as proof of visit on another day and you may not pick up tickets for guests not in your party/ not present. Rain Check tickets do not expire, so you can return at your convenience.
Can I bring food, a cooler or my grill to Venture River Water Park?
Water’s Edge picnic area is accessible from the parking lot and is available for guests wishing to bring picnic lunches and/or snacks. Grills are not provided nor may guests bring their own. The Water’s Edge picnic area is available on a first-come basis and may not be reserved.
Small quantity of factory sealed snack items, children’s drinks, sealed bottled water, and approved medical necessities will be allowed into the park following inspection. No glass containers. Small handheld coolers only – no larger than 18″x18″. Large coolers are not allowed in the park, unless guests have reserved a Retreat or a Shelter Area.
Absolutely no alcoholic beverages may be consumed or brought onto Venture River Property.
If I need to leave the park during the day can I come back in?
Venture River does allow same day re-admittance through the main entrance. Guests will need to get their hand stamped on their way out of the park if they wish to re-enter later the same day.
Can I bring my own inner tube?
Inner tubes are provided free of charge at Venture River. We do not allow outside rafts or floats into Venture River. The only exceptions are baby floats and water wings.
Are there life jackets available?
Life jackets are available at the wave pool on a first-come, first-served basis. You are welcome to bring your own life jackets, water wings, and/or baby float. No other floatation devices are permitted.
What swimming attire is acceptable?
Swimwear or shorts and shirts may be worn and must be modest in design and Family Friendly. Guests wearing shorts with metal studs may not ride any slides. No Speedo’s, “cheeky” or thong swimsuits allowed. Clothing or with rude, vulgar, or inflammatory language or graphics is not permitted. Swim shoes, sandals, and aqua socks are allowed (and encouraged) throughout the park except for the Amanzi Falls, TurBoa, and Triple Mania tower slides. Children in diapers must wear swim diapers.
Can I bring my bag(s) into the park?
Guest bags are allowed and all bags are subject to search before entering the park.
What forms of payment do you accept?
Venture River accepts Cash, MasterCard, Discover, and Visa. Please note some food vendors are Cash Only.
Are there lockers available to rent?
Locker rental is available at Treasure Landing Gift Shop. A small locker rental is $10 +tax (return the key same day for $2 return). A large locker rental is $15 +tax (return the key same day for $3 return). Locker rental is good for all day. Season Pass holders can also purchase a locker for the full season- $55 +tax for a small locker and $75 +tax for a large, and return the key on/ before our last day to receive $10 back.
Can I smoke inside the park?
Venture River does not allow smoking, vaping/ juuling, e-cigarets, or tobacco products of any kind, throughout the park. The designated smoking area is located at the bottom of the Tripple Mania slides.
Are Service Dogs allowed at the park? Where is the Service Dog relief area?
At Venture River, a service dog is defined as a dog trained to do work or perform tasks for, and to assist, an individual with a disability. Service dogs must be under control of the owner at all times and should remain on a leash or in a harness. Crew members are not responsible for service dogs and will not take control of service dogs. Service dogs are not allowed in the water- including water features and fountains- or closer than 4 feet to the water on wet decks. Venture River does ask that service dogs be clearly marked as a service dog. The service dog relief area is located at the front of the park adjacent to the Waloopas & First Aid- all solid waste must be picked up and disposed of. Under the ADA emotional support animals are not service animals. ESA are not allowed in the park.
What do I do if I have lost an item at Venture River?
While we cannot be responsible for lost or stolen items, if you realize you left an item behind, please send us an email and we’ll try and help locate your missing item.
What is the minimum age for guests without adult supervision?
Children 15 years old and younger must be accompanied by a chaperone 18 years old or older. Unescorted children will not be admitted to Venture River. The park does not assume any responsibility or liability for unattended minors. Parents/guardians may be held legally liable for all acts of the children under their care. Age verification for season pass purchases/ processing 16+ will be required.
Are the pools heated?
Our pools and attractions are not artificially heated, and pool temperatures fluctuate according to the seasonal outdoor climate. Temperatures may also vary between attractions based on water depth and total volume.
How deep is the water?
Hurricane Bay Wave Pool- up to 7 ft when the waves are on and 4.5 ft with no waves.
Fumbi Splash Pool & Cyclone- 4 ft
Twin Twister Splash Pool & Lazy River- 3.5 ft
What chemicals do you use for your pools?
Venture River uses Chlorine Tablets to keep our waters crystal clear. There are NO salt water pools in the park.
How large is the waterpark?
Venture River is an outdoor water park that sits on almost 40 acres. We have 15 attractions including multiple waterslides and kids areas, a wave pool, TWO lazy rivers. and multiple dining options.
Do you offer a fast pass?
We strive to keep our wait times manageable for everyone, so we do not offer a separate fast pass option.
Are there strollers available?
Venture River does not provide stroller rentals, but strollers are permitted in the park.
Are towels provided?
Towels are not provided. However, if you forgot yours, we have a selection available for purchase at our gift shop, Treasure Landing.
Do you have picnic tables in your parking lot?
Yes, Waters Edge picnic area, located next to the pond off the main entrance, has a few tables available daily. However, we will not guarantee their availability, or reserve them.
Does my reserved seating come with tickets?
Tickets are required for admittance to the park. All of our reservation options are an additional cost and do not include a ticket with the purchase.
May I share my season passes with someone else?
Venture River‘s season passes include photos, sharing season passes is not possible. Season Pass holders may bring a friend, on Thursday and Sunday, to receive $3 off their General Admission or Under 54″ ticket.
Do you have a family pass?
While we don’t have a bundled family rate, each pass provides access to the holder throughout the season. Season passes are issued to individuals and are non-transferable after a card is processed.
What if I lose my season pass?
Season Passes can be reprinted for a $5 charge. Pass can be looked up at a Customer Service window.